Awesome Stronger Intuitive
HelpTrack runs your business smoothly with real-time issue tracking and quick resolution. Enable your team to work with effectiveness, remain organized, and produce consistent results.
Complete Interactive Software and Hardware Services
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Dealer Management System
Awesome Stronger Intuitive
We believe our Dealer Management System (DMS) is the most efficient solution for streamlined operations and real-time tracking
Complete Interactive Software and Hardware Services
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Features designed for you

HelpTrack Key Features

Issue Management System

Intelligent ticketing for optimal management of all queries Ticketing system Softrack HelpTrack has a well defined system of generating tickets and follow up of issues raised & their priority — No issue unattended!

User & Technical Logs

Full transparency of each and every activity The softrack is accountable for the action and the HelpTrack is accountable for the log along with user and technical logs including all transactions for the years as a best work practice and audit and support.

Employee self service portal

Smooth support across departments Softrack HelpTrack simplifies managing employee-related support, ranging from onboarding to IT access, all under a single interface.

Dynamic FAQ Section

The most popular questions Dynamic FAQ’s enable end users to solve common questions themselves, thereby lessening the support burden and accelerating time to resolution.

Customizable Reports & Dashboard

Decision-making based on data With sophisticated reporting functionality and an interactive dashboard, Softrack HelpTrack provides real-time performance, issue trend, and customer satisfaction insights to enable you to make smart business decisions.

Asset Management

IT Asset Tracking & Control Made Easy Softrack HelpTrack empowers you to easily track, manage, and maintain your IT assets in an all-in-one solution that includes asset management functionality.

HelpTrack Core Modules

  • Issue Management System
  • Technical and User Logs
  • System Logs
  • Follow up Tasks
  • Asset Management
  • User Management
  • Dynamic FAQ Section
  • Dashboard



Frequently asked questions

A:You can raise a support ticket by logging into the HelpTrack portal and clicking on the "Create New Ticket" button. Fill in the required details, select the issue category, and submit. You will receive a confirmation email once the ticket is created.
A:Go to the "My Tickets" section in the dashboard. There you can view all your submitted tickets, their current status (Open, In Progress, Resolved), and any updates from the support team.
A:Yes, you can. Simply open the ticket from your dashboard and use the "Add Comment" or "Update" option to provide more information or clarify your issue.
A:Click on the “Forgot Password” link on the login page. Enter your registered email address, and you will receive instructions to reset your password securely.
A: Visit the FAQ or Help section in the main menu. It includes guides, video tutorials, and documentation for using different features of the HelpTrack system.
A: Raise a ticket under the "Asset Request" category. Specify the required equipment or software, and your request will be routed to the appropriate department for approval and provisioning.
A:Once submitted, your ticket is automatically assigned to a relevant support agent based on the issue type and priority. You’ll receive email notifications on any updates or resolutions

Get in touch

Contact Our Team

Get in Touch With Us We’re here to help. Whether you have a question about our services, need technical support, or want to explore collaboration opportunities — feel free to reach out. Our team will respond promptly.

(+92) 300-2093095
contact@softracktech.com
Suite No. 529, Mashriq Center, Block 14,
Gulshan-e-Iqbal, Karachi 74800, Pakistan

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